Welcome to our floral family! Below you’ll find answers to common questions about our premium bulbs and delivery services. Should you need further assistance, our passionate team is always ready to help at [email protected].

About Our Products

What makes your bulbs special?
Our bulbs are carefully selected for their quality and potential to transform your garden into a living masterpiece. From the architectural beauty of Fritillaria to the romantic cascade of Lily-flowering tulips, each variety is chosen to offer exceptional performance in your garden.
When is the best time to plant your bulbs?
We ship bulbs at their optimal planting times. Our Darwin hybrid tulips and Botanical tulips are typically autumn-planted for spring flowering, while summer bloomers like Amaryllis have different schedules. Each order includes detailed planting instructions.
How should I store bulbs upon arrival?
Keep them in a cool, dark place with good air circulation. We recommend planting within 2 weeks for best results, especially for delicate varieties like Poeticus narcissus or Crispa tulips.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.
Can I change my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so early notification is essential, especially for combinations like Double tulips with Muscari.
Do you offer wholesale or bulk pricing?
For large orders (such as landscape projects featuring Multi-flowering tulips or Crocus carpets), please contact our customer care team for special pricing.

Delivery Information

What are your shipping options?
We offer two careful delivery services:
Standard Shipping (£12.95): Via DHL/FedEx, arriving 10-15 days after dispatch – perfect for urgent plantings of Fosteriana tulips.
Free Shipping: For orders over £50 via EMS (15-25 days delivery) – ideal when combining Double narcissus with Parrot tulips for grand displays.
Do you ship internationally?
We ship globally except to certain Asian countries and remote regions due to agricultural restrictions. Our temperature-controlled packaging ensures your Kaufmanniana tulips and Peonies arrive in perfect condition wherever possible.
How are bulbs packaged for shipping?
Each bulb is carefully packaged with protective materials and shipped in temperature-appropriate conditions. Fragile varieties like Miniature narcissus receive extra cushioning.

Returns & Guarantees

What is your returns policy?
We accept returns within 15 days of receipt for damaged items. Please email photos to [email protected]. While we can’t accept returns of planted bulbs (like your Large-cupped narcissus), we’ll happily replace any that fail to sprout.
What if my bulbs don’t grow?
While we can’t control growing conditions, we select only the healthiest bulbs. If properly planted Botanical tulips or Indoor narcissus fail to thrive, contact us with details – we want your garden to succeed!

Gardening Advice

Can I get planting advice for specific varieties?
Absolutely! Each order includes detailed instructions, but we’re particularly proud of our expertise with challenging varieties like Parrot tulips and architectural Fritillaria. Email us for personalised advice.
Which bulbs are best for beginners?
Our Darwin hybrid tulips, Muscari, and Crocus are wonderfully forgiving. For container gardening, try Amaryllis or Indoor narcissus – their progress will delight you!

With petals and passion,
The Flowers Sales Store Team
32 Anlaby Rd, Kingston upon Hull, GB CH7J 6QL