Last Updated: [Insert Date]
Dear cherished gardener,
Just as we tenderly cultivate our Darwin hybrid tulips and poeticus narcissus to ensure their perfect bloom, we want every aspect of your shopping experience with Flowers Sales Store to flourish beautifully. Below you’ll find all the details about our shipping methods and our returns policy, cultivated with the same care we give to our precious bulb collections.
Shipping Information
We handle every order with the delicate care we reserve for our lily-flowering tulips:
- Order Processing: 1-2 business days (excluding weekends and holidays)
- Shipping Methods:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch (£12.95)
- Free Shipping: Orders over £50 are shipped via EMS with delivery in 15-25 business days after dispatch
Note: We currently cannot ship to certain Asian countries and remote regions. Please contact us if you’re unsure about delivery to your location.
Our Returns Promise
If your bulbs haven’t bloomed to your expectations, we offer returns and exchanges within 15 days of receiving your order, provided items are in their original condition with packaging intact – much like how we protect our delicate double narcissus bulbs during shipping.
Simple Returns Process
Follow these steps to return your items, as carefully as planting botanical tulips:
- Contact us within 15 days at [email protected] with your order number and reason for return
- Wait for approval – our team will respond within 2 business days with return instructions
- Package your items securely in the original packaging (like we protect our parrot tulips)
- Ship to our address: Flowers Sales Store, 32 Anlaby Rd, Kingston upon Hull, GB CH7J 6QL
- Include the completed return form (template provided below)
Return Shipping
Customers are responsible for return shipping costs, except in cases where we sent the wrong item or it arrived damaged (like crushed fritillaria bulbs). We recommend using a tracked service like DHL or FedEx – similar to how we ship your precious peonies orders.
Refund Information
Once we receive and inspect your return (with the same care we examine our kaufmanniana tulips):
- Refunds will be processed within 5 business days
- Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
- Shipping costs are non-refundable (except for our errors)
- Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution
Exchange Policy
Prefer different fosteriana tulips or muscari varieties? We’re happy to exchange items within 15 days of delivery. Simply follow the return process above and specify your desired exchange in your email. If the new items cost more, we’ll invoice you for the difference – if less, we’ll refund the balance.
Non-Returnable Items
To protect all our customers and maintain the highest quality standards for our bulbs, we cannot accept returns on:
- Live plants or bulbs that have been planted
- Perishable items showing signs of sprouting (including indoor narcissus and crocus collections)
- Personalized items or special orders (such as bulk double narcissus for events)
- Discounted or clearance items (marked as “final sale”)
Damaged or Incorrect Items
If your large-cupped narcissus arrived damaged or you received crispa tulips instead of miniature narcissus, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund without requiring you to return the items – just as we’d immediately replace any bulbs that don’t meet our exacting standards.
Return Form Template
Flowers Sales Store Return Form
——————————–
Order Number: ____________________
Date Received: ___________________
Returning (please ✔): [ ] Full Order [ ] Partial Order (items below)
Item 1: _________________________ (e.g. Double tulips ‘Angelique’)
Quantity: _____ Reason: __________
Item 2: _________________________
Quantity: _____ Reason: __________
Preferred Resolution: [ ] Refund [ ] Exchange for: _______________ [ ] Store Credit
Customer Name: __________________
Signature: ______________________
Date: __________________________
For any questions about returning your amaryllis collection or other products, our customer service team grows as enthusiastically as our botanical tulips to assist you. Contact us at [email protected].
From our greenhouse to your garden,
The Flowers Sales Store Team
Cultivating satisfaction since our first bulb shipment