Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing and using flowersdeal.com (the “Website”), you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our Website.

2. User Responsibilities

As a valued customer, we ask you to:

• Provide accurate and complete information when creating an account or placing an order
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Use the Website only for lawful purposes and in accordance with these Terms
• Maintain the confidentiality of your account credentials
• Verify that the products ordered are suitable for your region’s climate and growing conditions

3. Product Information

3.1 Product Descriptions

We take great care in describing our botanical treasures, from Darwin hybrid tulips to poeticus narcissus. However, slight variations in colour, size, or bloom time may occur due to natural growing conditions. Product images are for illustrative purposes only.

3.2 Product Availability

Our bulb collections, including limited varieties like parrot tulips and double narcissus, are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Planting Guidance

While we provide general planting advice for our botanical tulips, miniature narcissus, and other bulbs, ultimate success depends on your local conditions. We cannot guarantee specific results from bulb planting.

4. Orders and Payments

4.1 Order Process

Your order for fosteriana tulips, muscari, or other bulbs represents an offer to purchase which we accept when we send an order confirmation email. We process orders with the same care we reserve for our lily-flowering tulips.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We occasionally offer promotions on items like large-cupped narcissus or crispa tulips – these are valid only for the specified period.

4.3 Payment Methods

We accept payments via:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order to ensure your kaufmanniana tulips or peonies are reserved in our inventory.

5. Shipping Policy

5.1 Processing Time

We handle every order with the delicate care we give our double tulips:

• Order processing: 1-2 business days (excluding weekends and holidays)

5.2 Shipping Methods

We ship our precious bulb collections with care:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We currently ship to most regions except certain Asian countries and remote areas. If unsure about delivery to your location, please contact us before ordering your amaryllis or crocus collections.

5.4 Delivery Issues

If your fritillaria bulbs or indoor narcissus haven’t arrived within the estimated timeframe, please contact us immediately at [email protected].

6. Returns and Refunds

6.1 Return Policy

If your bulbs haven’t bloomed to your expectations, we offer returns within 15 days of delivery, provided items are in original condition with packaging intact – just like we protect our delicate double narcissus during shipping.

6.2 Return Process

Returning items is as simple as planting botanical tulips:

1. Contact us within 15 days at [email protected]
2. Wait for approval (response within 2 business days)
3. Package items securely in original packaging
4. Ship to: Flowers Sales Store, 32 Anlaby Rd, Kingston upon Hull, GB CH7J 6QL

6.3 Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

• Planted bulbs or live plants
• Perishable items showing signs of sprouting
• Personalized or special orders (e.g., bulk double narcissus for events)
• Discounted or clearance items marked “final sale”

6.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return (with the same care we examine our kaufmanniana tulips). Original shipping costs are non-refundable except in cases of our error.

7. Intellectual Property

All content on this Website, including text, images, and product descriptions of our multi-flowering tulips and other varieties, is our exclusive property. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

While we cultivate our bulb collections with utmost care, Flowers Sales Store shall not be liable for:

• Failure of bulbs to bloom due to planting conditions beyond our control
• Minor variations in bulb size or flowering time
• Consequential damages arising from bulb planting
• Events beyond our reasonable control (e.g., natural disasters affecting shipments)

Our total liability shall never exceed the purchase price of the affected items.

9. Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms periodically, just as we refresh our collections of miniature narcissus and parrot tulips. The current version will always be posted on our Website.